Hamzehpour Kheradmardi, M." The relation of service quality, consent and loyalty to the customers' future intention in Mazandaran body building clubs" 2013, M. A Thesis shomal university.
Mohammadi A, Ahmadi M, Gohari M.Evaluation of Medical Records Section of Educational Hospitals of Iran University of Medical Sciences with Quality Management System Criteria. Journal of Health Management. 2008, 14: 77-86 [In Persian].
Mossadegh Rad A M, Shaali F, Tajmir Riahi Z.Managers' Viewpoints on Possibility of Using Quality Management System (ISO 9000) in University Hospitals. Health Information Management. 2006, 2: 14-30 [In Persian].
Zanganeh I, Ehsani M, Hashem K.The Relationship between Enablers and Outcomes in Organizational Excellence of Tehran Football Clubs in the Iranian Premier League (Based on EFQM Model). Sport Management Studies. 2009, 6: 151-164 [In Persian].
Khodaparasti, K.” Standard, from the beginning to today”, Journal of Mechanical Engineering, 2009, 18 (67): 60-70.
Peterson, James “A Comprehensive Guide to ISO 9000 Standards Implementation: Implications for a Quality Management System", Translated by Pour shamas, Mohammad Reza, 2007, Rasa Cultural Institute Publishing, Tehran.
, M, Khodaee
, M. Dimensions and Characteristics of Iran Police Quality Management and Organization Excellence (IPQM). Journal of Police Organizational Development. 2013, 44: 11-46 [In Persian].
Ashrafi, B, Dabbaghipour, M. Evaluation of Implementation of Improvement Methods (S.S., ISO and EFQM) on Organizational Climate and Job Attitude. Journal of Public Administration. 2012. 4: 1-140 [In Persian].
Yazdani, M.Sport and Jihad Management. Tehran, Tisa, first edition. 2016, 25-40
Roshandel Arbani, T. Explaining the position of the mass media in institutionalizing public sport in the country. Journal of Sport Management. 2007, 23: 165-177 [In Persian].
Bahrami H R, Karimi, M. The Effectiveness of Quality Management Deployment in ISO Certified Companies (Case Study: Companies Affiliated to Ministry of Energy in Isfahan Province). Journal of Water and Wastewater. 2017, 28: 106-117 [In Persian].
Terziovski Milé, Power Damien and Sohal Amrik S “ Production, Manufacturing and Logistics. The longitudinal effects of the ISO 9000 certification process on business performance”. European Journal of Operational Research. 2003, 146 (3): 580-595
Conti, T. A." A history and review of the European Quality Award Model" . The TQM Magazine. 2007, 19(2): 112-128.
Iranzadeh S, Malek A. The effect of the quality management system (ISO 9001) levels of Sigma. Journal of Management Research. 2010, 80: 141-154[In Persian].
Liu Chun chu, Tse-Yu Wang, Guang-Zhuang Yu.” Using AHP, DEA and MPI for governmental research institution performance evaluation”, Applied Economics. 2018, 51(1): 1-12, DOI: 10.1080/00036846.2018.1524131
Wade D. Cook, NuriaRamon, Jose L.Ruiz Inmaculada Sirvent, Joe Zhuc. DEA-based benchmarkig for performance evaluation in pay-for-performance incentive plans. Omega Journal. 2019, 84: 45-54, https:// doi.org/10.1016/j.omega.2018.04.004
McIvor R. Integrating process improvement into business process outsourcing: a capability approach. Academy of Management Proceedings, 2018. 1, https://doi.org/10.5465/