نوع مقاله : مقاله پژوهشی
نویسندگان
دانشگاه مازندران
چکیده
هدف اصلی پژوهش حاضر ارائۀ مدل تأثیر وابستگی هیجانی بر وفاداری عاطفی و تبلیغات دهان به دهان مشتریان باشگاه‌های بدنسازی شهر تهران بود. این پژوهش از نظر هدف کاربردی و از نظر گردآوری داده‌ها توصیفی- همبستگی بود. جامعۀ آماری مشتریان با حداقل شش ماه سابقۀ عضویت باشگاه‌های بدنسازی شهر تهران بودند که از طریق نمونه‌گیری خوشه‌ای، پنج منطقه از بین مناطق انتخاب شد. از هر منطقۀ منتخب 10 باشگاه و از هر باشگاه 10 نفر به‌صورت تصادفی ساده انتخاب شدند. با بررسی مطالعات قبلی، مدل اولیۀ پژوهش طراحی شد و براساس آن پرسشنامه‌ای ساخته شد و روایی صوری آن توسط جمعی از صاحب‌نظران دانشگاهی و از طریق تحلیل عاملی اکتشافی و تأییدی پذیرفته شد و پس از تعیین پایایی در اختیار جامعۀ آماری قرار گرفت. برای تحلیل داده‌ها از ضریب همبستگی و روش مدلسازی معادلات ساختاری استفاده شد. نتایج نشان داد که وابستگی هیجانی دارای ضریب اثر 53/0 بر وفاداری عاطفی و ضریب اثر 48/0 بر تبلیغات دهان به دهان است. همچنین ضریب اثر وفاداری عاطفی بر تبلیغات دهان به دهان 42/0 به‌دست آمد. شاخص‌های برازش (90/0AGFI=، 91/0GFI=، 94/0CFI= ، 91/0NNFI=، 93/0NFI=) نیز نشان می‌دهند کلیۀ مقادیر بالای 9/0 هستند و در حد قابل قبول قرار دارند. با توجه به نتایج حاصل از این مدل پیشنهاد می‌شود مواردی که موجب افزایش وابستگی هیجانی و وفاداری عاطفی مشتریان می‌شود، شناسایی و برای اجرای آنها برنامه‌ریزی شود تا به‌تبع آن تبلیغات شفاهی و مثبت مشتریان افزایش یابد.
کلیدواژه‌ها
عنوان مقاله [English]
designing a model of the effect of Emotional Dependency on Emotional loyalty and word of mouth advertising
نویسندگان [English]
- masoud freydoni
- M K
m
چکیده [English]
The aim of the current study was to design a model of the effect of emotional attachment on emotional loyalty and word-of-mouth advertising in customers of bodybuilding clubs of Tehran city. The study was application in terms of aims and descriptive-correlation in terms of data collection. The population consisted of customers with a minimum of six months of membership in the bodybuilding clubs in Tehran city. 5 regions were selected from all districts of Tehran city by cluster sampling method. 10 clubs and 10 subjects were selected from each selected region and each club by simple random sampling method. With literature review, the primary model was designed and a questionnaire was made based on the model. Its face validity was confirmed by some academic experts using exploratory factor analysis and confirmatory factor analysis. It was distributed among the population after its reliability was determined. For data analysis, Pearson correlation coefficient and SEM were used. The results showed that emotional attachment had an impact factor (PC=0.53) on emotional loyalty and (PC=0.48) on word-of-mouth advertising. Also, emotional loyalty had an impact factor on word-of-mouth advertising (PC=0.42). Goodness indexes (AGFI=0.90, GFI=0.91, CFI=0.94, NNFI=0.91, NFI=0.93) showed that all indexes were more than 0.9 and they were accepted. According to the results of this model, it is suggested that emotional factors that increase customer emotional loyalty and emotional attachment should be identified and there should be planning to implement them so that customers’ word-of-mouth and positive advertising can increase.
کلیدواژه‌ها [English]
- customer behavior
- emotional attachment
- emotional loyalty
- Sport Marketing
- word-of-mouth advertising
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