Sport Management Journal

Testing the Model of Spectators’ Satisfaction in Iran Football Premier League

Document Type : Research Paper

Authors

behzad soheily 1
farshad tojari 2
ali zarei 3

1 PhD Student in Sport Management , Faculty of Physical Education and Sport Sciences, Islamic Azad University, Tehran Central Branch, Tehran, Iran,

2 Professor in Sport Management, Faculty of Physical Education and Sport Sciences, Islamic Azad University, Tehran Central Branch, Tehran, Iran,

3 Associated professor, Faculty of physical education and sport sciences, Islamic Azad University of Thran central branch

https://doi.org/10.22059/jsm.2018.221968.1738
Abstract
The aim of this study was to test the model of spectators’ satisfaction in Iran football premier league. The research method was descriptive survey and application in terms of aims. 705 spectators from 10 football premier league teams were selected as the sample. Data were collected by a researcher-made scale based on similar studies of Yoshida and James (2010) and Biscaia et al. (2013). The reliability of the scale was obtained as 0.93 using Cronbach's alpha. For data analysis, descriptive statistics and structural equation modeling were used. The results showed that the model was in a good fit and it can be used to examine football spectators’ satisfaction. The overall effect of referee’s performance, coach’s performance, players’ performance, opponents’ characteristics and game atmosphere on game satisfaction was significant. Among those factors influencing game satisfaction, the effect of game atmosphere was more than other paths. The overall effect of facility space, stadium employees and accessibility facilities on service satisfaction was significant. The overall effect of game satisfaction and service satisfaction on behavioral intentions was significant. Overall results showed that although the proposed satisfaction model may not fully reflect consumer behavior intentions, the clubs will benefit from spectators’ perceptions of the quality attributes of sporting events and this information can have a good diagnostic value and provide good guidance to reform, improve and enhance the provided services.

Keywords

behavioral intentions
football spectators
game atmosphere
game satisfaction
Satisfaction
service satisfaction
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Sport Management Journal
Volume 10, Issue 1
Spring 2018
Pages 181-203

  • Receive Date 03 April 2016
  • Revise Date 24 June 2018
  • Accept Date 13 March 2017

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