نوع مقاله : مقاله پژوهشی
نویسندگان
1 استادیار، گروه مدیریت ورزشی، دانشکدۀ علوم ورزشی، دانشگاه تربیت دبیر شهید رجایی
2 دکتری تخصصی مدیریت بازاریابی در ورزش ، دانشگاه آزاد اسلامی واحد علوم و تحقیقات
3 دکتری تخصصی مدیریت ورزشی، دانشکدۀ تربیت بدنی و علوم ورزشی، دانشگاه تهران، تهران، ایران
چکیده
هدف از تحقیق حاضر بررسی عوامل موثر بر توسعه و گسترش خدمات الکترونیکی بلیت فروشی لیگ برتر فوتبال ایران می‌باشد. پژوهش حاضر توصیفی و از نوع کاربردی است. جامعه آماری پژوهش، تماشاچیان مسابقه پرسپولیس و استقلال در تاریخ 4 آبان ماه 1396 بودند که برای دیدن بازی تیم محبوبشان با استفاده از بلیت الکترونیک حضور پیدا کردند. از این جامعه بر اساس جدول مورگان نمونه‌ای به حجم 384 نفر و به روش نمونه‌گیری تصادفی انتخاب شد. برای اولویت بندی هر یک از عوامل از آزمون فریدمن و برای تعیین و شناسایی عوامل اثرگذار بر گسترش استفاده از خدمات الکترونیک بلیت فروشی از رویکرد تحلیل عاملی اکتشافی استفاده شد. یافته‌ها نشان می‌دهد عوامل شناسایی شده بر گسترش استفاده از خدمات الکترونیک بلیت فروشی موثرند. با توجه به نتایج پژوهش، مدل پذیرش فناوری در مقایسه با سایر متغیرها بیشترین تاثیر را بر استفاده از خدمات الکترونیک بلیت فروشی می‌گذارد (91درصد). بخش دیگر نتایج، تاثیر 75درصدی اعتماد به باشگاه و اعتماد به فناوری بر قصد استفاده از خدمات الکترونیک بلیت فروشی است. تاثیر متغیر اعتمادسازی در پیش بینی تمایل و قصد استفاده از بلیت فروشی الکترونیک کاملا واضح است و اشاعه نوآوری در مقایسه با سایر متغیرها کمترین تاثیر را داشت(64درصد).
کلیدواژه‌ها
عنوان مقاله [English]
An Investigation of the Factors Affecting the Development of E- Ticketing Electronic Services in Iran Football Premier League
نویسندگان [English]
- meysam rahimizadeh 1
- Leyla Zakizade 2
- AMIN ARABZADE TAFTI 3
1 Assistant Professor, Department of Sport Management, Faculty of Sport Sciences, Shahid Rajaei Teacher Training University
2 PhD. in Sport Marketing Management Science and Research Branch Islamic Azad University
3 PhD of Sport Management, Faculty of Physical Education and Sport Sciences, Tehran University
چکیده [English]
The aim of this study was to investigate those factors affecting the development of E-ticketing electronic services in Iran football premier league. This study was descriptive and applied. The statistical population consisted of spectators in Esteghlal-Persepolis football match on the 26th October 2016 who attended the stadium to watch the match by E-tickets. Using Morgan table, a sample of 384 subjects was randomly selected. Friedman test was used to prioritize the factors and exploratory factor analysis was used to determine and identify those factors affecting the development of E-ticketing service. The results showed that the identified factors affected the development of E-ticketing. According to these results, the technology acceptance model had the highest effect on E-ticketing service (91%) compared with other variables. The other part of results showed the 75% effect of trust in the club and trust in the technology on the intention to use the E-ticketing service. The effect of the trust building variable on predicting the tendency and intention of using E-ticketing is quite clear and the diffusion of innovation had the lowest effect compared with other variables (64%).
کلیدواژه‌ها [English]
- electronic services
- E-ticketing
- intention to purchase
- premier league
- technology
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